LENGTH OF ACCESS TO A COURSE AND YOUR CERTIFICATE

You have one year from the purchase or enrollment in a recorded course or book study to complete and download your certificate. After that time, the course may be taken down and a replacement certificate will cost you $30. 

Our Live Courses give access for 72 hours after the course after which time the course may be taken down and a replacement certificate will cost you $30.

REFUNDS

We are a small nonprofit organization. We do not offer refunds on any of our trainings at this time. In emergency circumstances, we may consider an exception. Please contact playtherapyinstitute@childcounselingcenterofnm.com as soon as you can if you'd like to be considered. Every effort will be made to achieve resolution, including, but not limited to: partial refund, the substitution of course purchased, credit provided for a future course.

CANCELLATION BY THE INSTITUTE

Child Counseling Center and Play Therapy Institute of NM (Play Therapy Institute of NM) reserves the right to cancel any training course due to insufficient enrollment at least 15 calendar days in advance of the scheduled course date. Notice will be provided with the option to reschedule for a future course date or to receive a full refund of registration fees. Play Therapy Institute of NM is not responsible for any expenses incurred by the customer if a training course is canceled. If a training class is canceled due to any unforeseen circumstances such as weather or natural disaster, the customer is encouraged to reschedule for a future training course.


DISCLAIMER

Child Counseling Center and Play Therapy Institute of New Mexico (Play Therapy Institute of NM). All Rights Reserved. Material [text, concepts, branding] on this site may not be reproduced without written permission. Statements on this website do not constitute professional or medical advice or psychiatric recommendations. Some links on this website direct the visitor to websites controlled by others and any responsibility for such other sites is specifically disclaimed.

The contents of any page of this website and resources do not constitute medical advice, are not intended to be a substitute for medical advice, and should not be relied upon as such. You should seek medical advice or other professional advice in relation to any particular matters or concerns that you may have. More importantly, mental health conditions are complex, people differ widely in their conditions and responses, and interactions with other conditions and treatments are best evaluated by a physical examination and consultation with a qualified clinician. 


GRIEVANCES

The Child Counseling Center and Play Therapy Institute of NM (Play Therapy Institute of NM) is fully committed to complying with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content, and the treatment of attendees.

While we go to great lengths to assure fair treatment for all and attempt to anticipate problems, we recognize that complaints will arise.  When problems do present themselves, we will attempt to alleviate complaints as quickly as possible.

Complaints relative to a speaker, contents of instructional materials being presented, an individual educational style being utilized, or facilities where training is held should be addressed to playtherapyinstitute@childcounselingcenterofnm.com